How do I request a refund?Updated 3 months ago

If you find yourself unsatisfied with your purchase for any reason, we want to make sure you're taken care of. Please feel free to reach out to us by sending an email to [email protected]. In your email, kindly specify the reasons why our product didn't meet your expectations. To expedite the process, we request that you use "REFUND" as the subject line of your email and include the following: 

• -Order ID
• -Products you would like to return
• -Your preference for a refund or product to receive in exchange.
• -For defective products, please include a photo of the issue in question (where possible) to expedite the return process.

Our dedicated support team is committed to addressing your concerns promptly, and we will gladly provide a full reimbursement to ensure your satisfaction with our products and services. Your feedback is essential to us, and we aim to make your experience with Keppi a positive one.

The finer points of detail:

- Please be aware that Keppi can only offer exchanges for items of equal value or a combination of lesser-value products and a partial refund.

- Keppi does not store your payment information and cannot charge your original transaction method for a more expensive item.

- Gifts can only be returned for a refund to the original purchaser. 

- Keppi can only accept returns for items purchased through our Amazon store or our website. All other returns should be referred to the retailer from whom your Keppi products were purchased.

- Keppi cannot exchange full-price items for those purchased at a sale price.

- Keppi cannot refund expedited shipping charges.

- Exchanges can only be fulfilled once the original purchase has been returned to our warehouse.

- Processing of returns can take up to 10 business days.

- Refunds issued to your account can require up to 10 days to post.

- Keppi cannot process returns for customers who live outside of the U.S., and all international sales are final.