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Need to know's

Does Keppi products come with a warranty?

We have implemented a 30-day money-back guarantee policy for your peace of mind. If you're dissatisfied with your purchase within the first 30 days, you can request a refund, no questions asked. This policy underscores our commitment to providing you

How do I request a refund?

If you find yourself unsatisfied with your purchase for any reason, we want to make sure you're taken care of. Please feel free to reach out to us by sending an email to [email protected]. In your email, kindly specify the reasons why our product didn

Can I return my Keppi products if I am not happy with it?

You can return your Keppi products if they are returned in the manner they were sold. To be eligible for a return, your item must have been purchased no more than 6 months prior to returning. To complete your return, we require a receipt or proof of

How long does shipping take?

Most orders leave our warehouse within 1-2 business days. Standard shipping usually arrives in 7 days. Priority Shipping usually arrives in approximately 2 days with the exception of states such as Montana, Hawaii, and Alaska. Expedited shipping usua

Troubleshooting Guide: Not Receiving Subscription Orders

We apologize for any inconvenience you've experienced regarding your subscription order. If you haven't received your April 1st order, there could be a few reasons for this, including a potential payment issue. Here's what you can do to resolve the s

Can I purchase Keppi products in bulk for resale or through wholesale accounts?

Unfortunately, Keppi does not offer bulk purchasing options for resale purposes or through wholesale accounts. We prioritize building direct relationships with our customers and providing them with the best possible experience. While we understand th

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