Need to know's
Our 30-Day Money-Back Guarantee: Shop with Confidence
We want you to feel completely confident in your purchase. That’s why we offer a 30-day money-back guarantee to ensure that you are delighted with our products. If, for any reason, you’re not satisfied with your purchase within the first 30 days, you
How do I request a refund?
At Keppi, we believe in the quality of our products and want every customer to be completely satisfied with their purchase. If for any reason our product didn’t meet your expectations, we’re here to make it right with a hassle-free refund process. To
How to: Refunds and Replacements
Thank you for choosing Keppi! We want to ensure you have a smooth return or exchange experience with us. Please read the following information carefully to understand our replacement and refund policies. To be eligible for a refund, please ensure:. T
How long does shipping take?
At Keppi, we’re committed to getting your order to you as quickly and efficiently as possible! We’ve partnered with Amazon Fulfillment (Amazon FBA) to ensure reliable and timely delivery of your products. Here’s what you can expect in terms of proces
Troubleshooting Guide: Not Receiving Subscription Orders
We apologize for any inconvenience you've experienced regarding your subscription order. If you haven't received your April 1st order, there could be a few reasons for this, including a potential payment issue. Here's what you can do to resolve the s
Can I purchase Keppi products in bulk for resale or through wholesale accounts?
Unfortunately, Keppi does not offer bulk purchasing options for resale purposes or through wholesale accounts. We prioritize building direct relationships with our customers and providing them with the best possible experience. While we understand th
What to Do if Your Product Arrives Unsealed or Opened
We’re sorry to hear that your product arrived in less-than-perfect condition. Our priority is to make sure every customer receives a product they feel safe and satisfied with, so let’s get this resolved as quickly as possible. If your electrolyte pow
Do you offer product samples?
We appreciate your interest in our products! Unfortunately, we are unable to provide free samples at this time. However, we understand the importance of financial considerations and the need to find the right product. As a gesture of our commitment t