What to Do if Your Product Arrives Unsealed or OpenedUpdated 5 months ago
We’re sorry to hear that your product arrived in less-than-perfect condition. Our priority is to make sure every customer receives a product they feel safe and satisfied with, so let’s get this resolved as quickly as possible.
If your electrolyte powder arrived unsealed or open, we’d be happy to assist with a replacement or refund.
How to Request a Replacement or Refund
Since the product was purchased through Amazon and cannot be returned directly, please follow these steps to contact our team for further assistance:
Gather Your Order Information
- Order Number: You’ll find this in your Amazon account under Your Orders.
- Reason for Request: In this case, let us know that the product arrived unsealed or opened.
Contact Our Customer Support Team
- Reach out through our Customer Support Portal, or reply to this article to open a support ticket.
- Provide the following details so we can assist you quickly:
- Amazon Order Number
- Preferred Resolution: Let us know if you’d prefer a replacement or a refund.
- Best Shipping Address (if you’re requesting a replacement)
What to Expect Next
- Once we receive your information, our customer service team will review your request.
- We’ll let you know as soon as your replacement is on its way or confirm your refund, usually within 1–2 business days.
Need Additional Assistance?
For more details on our return and replacement policies, please visit our Help Page where you can find answers to common questions and guidance on other types of requests.
We’re committed to making this right. Thank you for your patience and for giving us a chance to improve your experience with our product!
Have Questions?
If you have any additional questions or need further assistance, don’t hesitate to reach out. Our support team is here to help!